Ellie R Hairdressing

Booking Policies

Booking & Enquiries

Appointments can be requested in person, online, via the website/email, WhatsApp or Instagram.
An appointment is not confirmed until confirmation has been received from Ellie R Hairdressing.
When an appointment is offered, it will be held for 24 hours. If it has not been confirmed within this time, the appointment may be offered to another client.
Please allow up to 48 hours for a response to enquiries.
Wedding enquiries are accepted by email only.

A minimum of 48 hours’ notice is required to cancel or amend a standard appointment.
A minimum of 96 hours’ notice is required to cancel or amend curl or extended appointments.
Cancellations made within these notice periods may be charged 50% of the appointment cost.
No-shows are charged at 100% of the appointment cost.
Any outstanding cancellation or no-show fees must be paid before another appointment can be booked.

A 50% deposit may be required for new clients, colour corrections or extended services.
Deposits are non-refundable but may be transferred to another appointment where the required cancellation notice has been given.
Where insufficient notice is given, the deposit may be forfeited.

Please arrive on time for your appointment.
If you arrive more than 15 minutes late, there may no longer be sufficient time to complete your booked service. The appointment may need to be amended or rescheduled and cancellation fees may apply.

Curl services are priced according to the appointment time required, rather than curl type or texture.
Please arrive for your curl appointment with your hair clean, dry and detangled, worn in its natural pattern with minimal product and no heat styling.
New curl clients must be aged 16 or over.

New colour clients require a consultation before their first colour appointment.
A skin allergy test must be completed at least 48 hours before a colour service. Colour services cannot proceed without the required negative skin allergy test.
Existing clients may also be required to complete a new skin allergy test where appropriate, including where it has been more than six months since their last colour service with Ellie R Hairdressing.

Essential client information may be collected and securely stored where required to provide services safely and effectively. This may include contact information, appointment and service history, relevant health information, hair and scalp notes and assessment images.
Identifiable photographs or videos will only be used for social media, website, portfolio, education or other promotional purposes where separate consent has been given.
For full details about how personal information is collected, used and stored, please refer to the Privacy Policy.

By booking an appointment with Ellie R Hairdressing, you agree to these Booking Policies.
If you are unsure which policy applies to your appointment or have any questions before booking, please contact Ellie R Hairdressing.